Background

Hi Top Design LTD needs to hold some personal information on its customers in order to allow it to run the business effectively and efficiently. Hi Top Design LTD is a registered business and only holds information consistent with the efficient running of the business, what is known legally as “legitimate interests”.

Customers may have legitimate concerns about how their personal information is used and looked after by the company so we do endeavour to manage the personal information in accordance with the best practice guidance provided by the ICO which can be freely obtained from their website – www.ico.org.uk. You can raise a complaint with them should you feel we are not looking after your information appropriately. This document is intended to assure our customers that Hi Top Design LTD is managing their information appropriately in the current environment of potential identity theft, fraud and related concerns and it has been updated to reflect the new requirements of the GDPR.

Customer information

Information held and its use

Customers provide us with certain pieces of personal information including addresses, telephone number and email addresses in order to allow us to contact them in regard to any projects which are active at the time. Email addresses will also be used to communicate with customers any offers or emails we send out. This can be controlled by the customer. The information collected is used in a number of ways defined as the “Lawful basis for processing the information” as required under the GDPR and regarded as the “legitimate interests” of the data subject since without it we could not operate effectively. These uses are:

• To provide contact details of all customers.

• To use for direct marketing to customers covering training classes and any upcoming events or new services being offered by Hi Top Design LTD. This could be by email, telephone (text message) or post.

• To manage the collection of the appropriate fees for services used and required.

The information held is never passed or sold to any third party for any reason with the exception if a third party is involved (Copywriting for example) and the information they are producing or proof reading includes this information.

At any time a customer can ask to be provided with a copy of the information held by Hi Top Design LTD and/or for their details to be changed or removed with respect particularly to their consent to receive direct marketing. This can be achieved by contacting Robin Dibben (Company Director) by email at robin@hitopdesign.com. Should a customer not wish to have their personal information retained and used by us in accordance with this policy, their contact details will immediately be deleted and they will not be contacted again without updating their consent.

Information Management

The Data Controller for Hi Top Design LTD is the Company Director and it is their role to ensure that the processing of all personal data is undertaken in accordance with the law and this policy.

The management of the personal information held by Hi Top Design LTD is undertaken principally using a database held on a Google Sheets document. Access to this database is limited by 2 factor authentication to the Company Director only. The database is routinely backed-up to a secure location to ensure full resilience is provided.

Should it be thought appropriate to distribute the personal information in some further ways than those noted here, it would only be done with the express permission of those customers involved. This might be for the purposes of promoting a product work has been carried out on ect.

None of the information currently held electronically by Hi Top Design LTD is encrypted but is always password protected. It is considered appropriate security for what is, in general, low value information.

Further information

Should you have any concerns or issues with this policy document, please contact the Company Director, Robin Dibben via Hi Top Design LTD,  robin@hitopdesign.co.uk

Cookies

When you entered the site, you agreed to us using cookies whilst you are using the website, here is some details on what those are and what they do.

We use performance cookies, primarily Google Analytics cookies, to collect information about how users use our website. We collect information such as the part of the webpage clicked, number of webpages visited, length of time of each session, and error messages (if any) with the purpose of improving our website and providing users with a better experience. For more information on Google Analytics, please click here.

If you would like more information about the privacy policy of the Google Analytics’ service, please click here.